Frequently Asked Questions

After you confirm your order on WhatsApp and send a payment screenshot, we verify the transaction and send your login credentials within 5–15 minutes. Personal Accounts take 2-4 hours due to individual setup. During peak hours (7 PM – 11 PM BST), delivery may take slightly longer.

We accept bKash Send Money, Nagad Send Money, Rocket, and local bank cards (Visa/Mastercard via SSLCommerz). All payments are confirmed via WhatsApp screenshot for your security. We do not accept PayPal or international credit cards.

Personal Accounts are set up through standard sign-up processes using legitimate payment methods. Shared slots are pre-registered accounts shared among a small group of users. We are an independent reseller with no direct affiliation with any brand. Shared slots carry a small risk if usage patterns trigger platform security — which is why we offer a monthly replacement warranty. We confirm the exact account type before payment.

Full refund if service is not delivered within 2 hours. Partial refund (50%) if you change your mind within 6 hours and credentials are unused. No refund after 24 hours or once credentials are actively used. Shared plans include a monthly replacement warranty if the service stops working.

Yes — all shared slot products come with a monthly replacement warranty. If the service stops working within 30 days, we will replace the slot at no extra cost. Personal Accounts do not need a warranty because they are fully under your control.

For Personal Account products, you can use your own email. For shared slot products, the account is pre-registered. We confirm which option is available for your specific product on WhatsApp before you pay.

We never collect or store your bKash, Nagad, or bank card details. You pay directly through your mobile money app. We only need the transaction screenshot for verification. Your financial data never touches our servers.

Yes — we can provide a digital receipt for every purchase upon request. Message us on WhatsApp after your order is delivered and we will send a receipt with transaction details for your records.

Yes — you can upgrade from a shared plan to a Personal Account at any time. We will calculate the price difference and apply it to your new plan. Contact us on WhatsApp to discuss plan changes.

No — we do not store your payment details or charge you automatically. Each month, we send a reminder on WhatsApp. You manually renew by sending payment again. This gives you full control over your spending.

Yes — we offer bulk pricing for agencies, design studios, development teams, and educational institutions. Contact us on WhatsApp with your requirements for a custom quote and dedicated support.

Yes. We have served over 3,000 Bangladeshi customers since 2024. Every purchase includes a full monthly warranty with free replacement. We reply to WhatsApp messages within minutes.

If we cannot deliver within 2 hours of payment, you get a full refund — no questions asked. For shared plans, if the account stops working during the warranty period, we replace it instantly.

Absolutely. Message us on WhatsApp with any questions. We help you choose the right tool, explain the difference between shared and personal plans, and confirm availability before you pay.

No. We are an independent reseller. We are not officially partnered with OpenAI, Anthropic, Google, Midjourney, or any other vendor. We purchase subscriptions and resell them with local payment support for Bangladeshi customers.