Refund & Resolution Policy
Last updated: 14 August 2026.
AIPS does not publish a blanket refund, replacement or warranty period that should be assumed for every product. Coverage depends on the exact order, access arrangement, issue and terms confirmed before payment.
How a request is reviewed
AIPS reviews what was confirmed, what was delivered, the current state of the access, any provider-side change and relevant customer actions. Depending on the facts and applicable order terms, a resolution may include correcting access, replacement where available, account/order credit, or a refund. No single outcome is guaranteed for every case.
Keep evidence
Keep the order confirmation, relevant payment reference and screenshots showing the issue. Mask credentials before sharing evidence.